CONTACT US:
We work via TEXT MESSAGE (347) 873-4913 /EMAIL AMYSBALLOON@GMAIL.COM allows us to provide quick responses while at job site or after business hours.
In order to exchange photos and will only exchange pricing in writing. This is also ensure order accuracy and allows both parties to view order details at any time.

SUBSTITUTIONS:

We reserve the right to substitute for balloons that are not in stock, provided the substitution will maintain the style, theme and color scheme of the arrangement, using balloons of equal value.

 

DELIVERY SERVICE AREA:

Our balloon delivery and decoration services 7 days a week based on availability. Service area included: Queens, Long Island, Brooklyn, Manhattan with prices being based on milage/traffic from us.

Outside of our service areas? Please text your request to 347-873-4913
DELIVERY FEE:
Delivery fees depend on the delivery location and time of day.


BALLOON BOUQUETS DELIVERY:

Balloon Bouquet deliveries are made between the hours of 8 am to 4 pm. Delivery to Office/Hotel/Facility/Apartment Buildings are Lobby, concierge, front desk only. We will attempt to contact/leave a message with the recipient/customer advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, concierge, front desk, messenger center we consider the delivery accomplished.

 

Residential Deliveries, If no one is available to accept the delivery, the balloons will be left if there is a safe location made possible. 

 

BOOKING:
An event is considered “booked” after a payment is made. If client allows payment of quotes/invoice incomplete. it is understood that the event date and time will be made available to other clients.

CANCELLATION:

If you cancel after your order has been placed, we will refund the total less a 15% cancellation fee. No refund will be issued on an orders canceled less than Three days prior to the event. Once balloons are inflated, the purchase is non-refundable.

Refund is issued in the same tender as the processed sale.

RETURN POLICIES:
No returns after the balloons are delivered.

PYAMENT:
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card.
For schools, organizations, and corporations, we understand a check may need to be processed for payment. 

PLACE ORDER:
Orders should be placed as early as possible, for better delivery service please order at least 3 days in advance. Event set up dates and times are first come first serve.

BALLOON TIME:
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., effects the lifespan of the balloons. Many air filled balloon designs can last weeks indoor. The longevity of the balloons will depend on the environmental conditions of the space.

BALLOON FLOATING TIME:
11 inch latex balloons will float indoors for 14-20 hours. Float times may be reduced significantly if balloons are used outdoors. Jumbo latex balloons float for about 24-36 hours, but note that clear ones (perhaps confetti-filled) will start to cloud after about 12-24 hours.

MYLAR BALLOONS FLOAT TIMES:

Mylar/foil balloons will remain full and taught for 2-3 days. Air-conditioned air may cause these balloons to shrink, but they will return to a normal state when exposed to warmer air.

 

PRIVACY SECURITY POLICY:

This site is hosted by Square, Inc. Square hosts the store pages, ordering system, and order data. Square automatically collects order information but may only use this information in the aggregate. Please see the Square privacy policy for more information about how Square uses this information.

REFUND POLICY:
“If there is a problem with your transaction please let us know (347) 873-4913. Credit will be given in the following way: Store Credit may be issued as a credit in our system or credit towards future orders. In some instances credit will be applied back to your credit card. Please keep all invoice and email to confirm your purchase. Thank you!”

​

SAFETY:

Helium from a balloon should not be inhaled. While helium is not toxic nor flammable, breathing it in can result in asphyxiation (loss of consciousness due to insufficient oxygen). We do not recommend or suggest releasing latex or mylar (foil) balloons into the air. Mylar balloons entangled in electric lines can result in power failures. Adult supervision is required. Discard broken balloons immediately. Children under 8 years old can choke or suffocate on un-inflated or broken balloons. Our balloons/balloon arrangements may include natural latex rubber, which may cause allergic reactions.